Break-Fix Warranty & Repair Services for Enterprise IT Hardware

Flux IT provides fast, cost-effective break-fix repair services for enterprise servers and networking hardware. We support all major brands with expert diagnostics, refurbished or new parts, and UK-wide coverage.

Get in touch today for a tailored support quote from our enterprise IT specialists.

Let’s talk and start helping you.

Simply click on the contact us button and let us know your details.

For a fast response, call 03330 048885, or use Livechat

Flexible service levels

8×5 or next business day service level agreement

Multi-vendor support

We support major brands including Cisco, HP, Dell, Juniper, and NetApp.

UK-based support team

Our professional Essex-based team.

UK and European spares locations

Fast access to thousands of replacement parts from trusted UK and European suppliers.

Hardware support for your Business.

That’s what we do!

Break Fix Warranty Request

Fill out the form below, and a member of our team will be in touch. For a fast response, call 03330 048885, or use Livechat.

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A Member of the Flux IT team will get back to you within the next 24 working hours. Should you have any questions, call us on 03330 0488852

Need a Hardware Break Fix SLA with a Cost-effective Maintenance Provider

Flux IT Hardware is a reputable and well-established provider of IT infrastructure solutions. We provide support and maintenance services to our clients. Our break-fix maintenance services cover a broad range of hardware from multiple vendors, and we offer maintenance agreements that can be customised to your specific needs and duration, ranging from 1 to 5 years.

In case any hardware item covered under our maintenance agreement experiences a fault, our team will respond promptly to fix it within the agreed-upon service level agreement. Additionally, we provide emergency support for non-covered hardware on a time and materials basis.

Our team has extensive experience in dealing with a variety of hardware types, including servers, storage, and networking hardware. We work closely with manufacturers such as HP, HPE, Cisco, Dell, IBM, Juniper, EMC, Fujitsu, NetApp, and many more.

Let’s get started – Get in touch for a happy quote. Tell us your requirements via the quick online form.

Need answers quickly? No problem, speak to a real IT hardware specialist on  03330 0488852

What we offer

Service level agreements from the next business day, response to a timed fix or timed response

    • 8×5: This simply means 8 am to 5 pm, which are the hours during which you can access the help desk. If you have an issue, question, or concern, simply reach out by phone, email, or support ticket to the company providing this SLA.
    • NBD: NBD stands for the next business day. With 8x5xNBD coverage, you have a next-business-day response window when it comes to parts delivery, although it may take even less time. When a hardware component fails, time is a crucial consideration. If your data centre is not fully functional, your business cannot compete. Your ability to serve your clients may also be hampered. Having access to a timely replacement is vital.
  • Parts Replacement: One thing that often surprises companies working with original equipment manufacturers (OEMs) is that while the manufacturer might cover the cost of the equipment if it’s still under warranty, it usually doesn’t cover parts replacement. 8x5xNBD agreements may include parts replacement as part of your coverage, ensuring there are no surprises.

We carry a huge inventory of parts, so we can get replacements to you fast. This means faults get repaired quickly, helping to avoid costly downtime and minimise complaints from your customers. We can support the latest technologies as well as out-of-warranty equipment that manufacturers no longer support.

We provide equal hardware cover, response times and quality of service as a manufacturer but for a potential fraction of the price. And unlike manufacturer fixed term and service contracts, we can be fully flexible with our offerings. Plus, being multi-vendor, our support allows whole data centres – or even multiple sites across the world – to be covered under one contract and one point of call for all issues.

Our comprehensive coverage includes labour, parts, and transportation fees, and we support all major manufacturers.

Extend your device’s protection with a break-fix warranty

By extending your manufacturer’s standard warranty with our break-fix warranty, you can protect yourself against unexpected mechanical failures of your product. This will give you peace of mind, knowing that you are covered in the event of a breakdown and can have the necessary repairs or replacements made without incurring additional expenses.

Your Next Steps

Send us your kit list of servers, storage, and networking hardware you want covered.

  • Include the Serial Number where possible
  • Include the SLA level you require (NBD on-site response or fix, 24x7x365 NBD, 24x7x365 same day response, etc, or we can create your customised SLA agreement)
  • Include the commencement date for the support
  • Support can be provided ranging from 1 to 5 years

Let’s talk and start helping you.

Simply click on the contact us button and let us know your details.

For a fast response, call 03330 048885, or use Livechat

Request a Cashback Quote

Simply, fill out the form below to tell us about your RFQ requirements.

For a fast response, call 03330 048885, or use Livechat