What’s included in an 8X5XNBD SLA?
The service level agreement you choose dictates your experience – when you’ll have access to support, how long you’ll wait for help when there’s a problem and more. It’s a critical consideration.
8×5: This simply means 8 am to 5 pm, which are the hours during which you can access the help desk. If you have an issue, question, or concern, simply reach out by phone, email, or support ticket to the company providing this SLA.
NBD: NBD stands for the next business day. With 8x5xNBD coverage, you have a next-business-day response window when it comes to parts delivery, although it may take even less time. When a hardware component fails, time is a crucial consideration. If your data centre is not fully functional, your business cannot compete. Your ability to serve your clients may also be hampered. Having access to timely replacement is vital.
Parts Replacement: One thing that often surprises companies working with original equipment manufacturers (OEMs) is that while the manufacturer might cover the cost of the equipment if it’s still under warranty, it usually doesn’t cover parts replacement. 8x5xNBD agreements may include parts replacement as part of your coverage, ensuring there are no surprises.
Before purchasing any Cisco item with our standard RTB warranty...
Consider getting a quote, simply tell us the part require and the required term in the form below or call the sales team on 01992 576 522.