Returns Policy

Our returns policy is in accordance with the Consumer Contracts Regulations 2013 and forms part of our Terms and Conditions of Sale. If you have any specific queries regarding our returns policy please email sales@flux-it.co.uk

Please note that we are unable to offer refunds for made-to-order or custom items, except where faulty.

The following applies to all returns:

  • All goods returned remain your responsibility during transit and until signed for by ourselves or an appointed agent. We would recommend that use courier together with adequate insurance to cover the cost of the items. Insurance is at your discretion.

  • Goods must be returned complete (including all packaging, cables, manuals, promotional gifts, CDs etc for that product).

  • All returned goods must be authorised and an RMA (Returns Materials Authorisation) form included with the returned product. Goods may be rejected without a valid Flux IT RMA number clearly marked on the packaging.

  • All goods must be returned within 7 working days of the RMA issue date.

  • Except in the case of faulty goods within first 30 days or mis-described goods, return shipping is to be paid by the customer.

  • Customers electing to return items via premium, timed or courier services do so at their own discretion.

 

 

 

UNWANTED/NEW*

The item is in brand new condition, in its original packaging, unused.

UNWANTED OPENED/USED

The item is working but either is used, marked or something is missing.

FAULTY + PACKAGING

The item is faulty in its original packaging.

FAULTY

The item is faulty but not in its original packaging.

14 Days OR Less 
The item being returned is within 14 days of delivery.

A full product refund OR an exchange of equal value is guaranteed for returns unopened, as new.

At our discretion we MAY be able to offer EITHER a partial* product refund OR a credit towards a new order.

You can either return the item for EITHER a replacement OR credit towards an alternative OR a full refund.

You are entitled to a replacement of the faulty item.

15 Days to 6 Months
The item being return is within 15 days to 6 months of delivery.

We are UNABLE to offer any reimbursement.

We are UNABLE to offer any reimbursement.

You are entitled to a warranty repair of the faulty item; however, the item may be covered by a manufacturer warranty. Please contact the manufacturer for more information.

6 Month+
The item is older than 6 months from delivery.

We are UNABLE to offer any reimbursement.

We are UNABLE to offer any reimbursement.

(*This section applies only to private individuals. Business buyers returning unwanted items may be charged a re-stocking fee of 20%.)

To request an RMA please download and fill in the RMA Form and email it to sales@flux-it.co.uk

If you have changed your mind about the goods ordered and wish to return them, then you can do so provided you request your RMA within 14 days of receipt. The goods must be in 'as new' condition when returned. 'As new' means:

  • the goods have not been used

  • shrink wrap, blister packs, software or manufacturers seals are unopened

  • the goods are unmarked

  • the goods are in a condition that would enable us to resell them as new

  • Software seals are intact

Carriage costs for returning the goods are your responsibility.

Returns should be made with the original, undamaged packaging.

Cost of returning unwanted items is the buyers responsibility.

GOODS FAULTY ON ARRIVAL (DOA)

If unfortunately, your goods are delivered faulty or develop a fault in the first 48 hours please log into 'your account' to raise an RMA, giving us a description of the fault, together with the manufacturer case reference number (if you have one).

FAULTY GOODS IN THE FIRST 30 DAYS

Firstly, please contact the manufacturer or our technical support to obtain a case reference number. Then log into 'your account' to raise an RMA, giving us a description of the fault, together with the manufacturer or our technical support reference number.

IF THE GOODS ARE FAULTY

  • We will send you a replacement unit or offer a full refund (see table above).

  • You are responsible for any collection or return delivery charges incurred

 

IF THE ITEMS ARE NOT FAULTY

  • We will provide you with a test report

  • You are responsible for any collection or return delivery charges incurred

FAULTY GOODS AFTER 30 DAYS

If your goods develop a fault after 30 days of delivery we reserve the right to return the product to the manufacturer for repair or replacement. Please notify us regarding the fault as soon as possible.

If this unfortunately should happen, you can either return the item to the manufacturer or Flux IT. In most cases it is quicker to return the item to the manufacturer directly as they offer product warranties and may be able to offer on-site replacements.

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