FLUX IT - HARDWARE BREAK-FIX WARRANTY UPGRADE.
Want a simple no-frills Break-Fix warranty on Cisco hardware purchased from us, if your hardware becomes faulty? Then upgrade your warranty to a: Hardware break-fix 8x5xNBD warranty.Contact Us
Why upgrade to a break-fix warranty cover?
- If Cisco equipment is important to your business
- You have an on-site engineer and don't need Cisco TAC support.
- You need a simple, no-frills, next business day hardware replacement service that will get a part to you on next business day courier service anywhere in the UK mainland.
- You have lots of end-of-life equipment that are important to your business but unsupported
- To save money on your existing support contracts
- To give you real peace of mind
What Does 8x5xNBD Support Mean for Your Business?
Extended warranty service level agreements (SLAs) vary drastically from one provider to the next. Plus, there are a lot of specific terminologies that can add confusion. What does 8x5xNBD coverage mean and how does it affect your business? We will break it down in simple terms.
What Is a Service Level Agreement?
Before we go too far, let’s make sure everyone is on even footing when it comes to understanding what an SLA is. It’s nothing more than a contract between a customer and a service provider that spells out what the customer can expect in terms of assistance when that assistance might be provided, and what kind of availability to expect.
What’s included in an 8X5XNBD SLA?
The service level agreement you choose dictates your experience – when you’ll have access to support, how long you’ll wait for help when there’s a problem and more. It’s a critical consideration.
8×5: This simply means 8 am to 5 pm, which are the hours during which you can access the help desk. If you have an issue, question, or concern, simply reach out by phone, email, or support ticket to the company providing this SLA.
NBD: NBD stands for the next business day. With 8x5xNBD coverage, you have a next-business-day response window when it comes to parts delivery, although it may take even less time. When a hardware component fails, time is a crucial consideration. If your data centre is not fully functional, your business cannot compete. Your ability to serve your clients may also be hampered. Having access to timely replacement is vital.
Parts Replacement: One thing that often surprises companies working with original equipment manufacturers (OEMs) is that while the manufacturer might cover the cost of the equipment if it’s still under warranty, it usually doesn’t cover parts replacement. 8x5xNBD agreements may include parts replacement as part of your coverage, ensuring there are no surprises.
Before purchasing any Cisco item with our standard RTB warranty...
Consider getting a quote, simply tell us the part require and the required term in the form below or call the sales team on 01992 576 522.