Flux IT Hardware Frequently Asked Questions (FAQs)

General Questions

1. What is Flux IT and what do you do?

Flux IT is a trusted provider of enterprise IT hardware, specializing in the buying, selling, and renting of networking, server, and IT equipment. We deal with top brands like Cisco, HP, Dell, Juniper, and more. Our services also include IT asset disposal, data destruction, and sustainable IT solutions.

2. Where is Flux IT based?

We are based in Harlow, Essex, UK. Our full address is:
Unit 3 Ash Industrial Estate, Flex Meadow, Harlow, Essex, CM19 5TJ.

3. How can I contact you?

You can reach us via:
Phone: 01992 576 522
Email: info@flux-it.co.uk
Hours: Monday – Friday, 9:00 AM – 5:30 PM

Buying from Flux IT

4. What kind of products do you sell?

We supply a wide range of new, refurbished, and surplus IT equipment, including:
- Network Equipment – Switches, routers, firewalls, and wireless access points.
- Servers & Storage – Enterprise-grade servers, storage systems, and related accessories.
- Computing & Peripherals – Laptops, desktops, and other hardware components.
- Enterprise Phones – VoIP phones and communication systems.

5. Are your products new or refurbished?

We sell both brand-new, factory-sealed products and high-quality refurbished IT equipment. All refurbished products are tested, cleaned, and covered by a warranty.

6. Do you provide a warranty on your products?

Yes!
New products come with a manufacturer’s warranty.
Refurbished products include a 2 year Flux IT warranty.
Extended warranties and support options are available upon request.

7. Do you offer bulk pricing or trade discounts?

Yes! If you’re buying in bulk or purchasing for resale, contact us for wholesale pricing and special trade discounts.

8. How do I place an order?

Orders can be placed through our website, by phone, or by emailing us at sales@flux-it.co.uk.

9. What payment methods do you accept?

We accept:
- Credit/Debit Cards
- Bank Transfers
- Business Credit Accounts (on approval)

10. What are your delivery options?

UK Mainland: Next-day courier delivery is available (£9.95 + VAT).
International Shipping: Available—contact us for a quote.

Selling to Flux IT

11. What IT hardware do you buy?

We buy a variety of enterprise IT equipment, including:
- Cisco 9200 Series Switches (unwanted surplus)
- Enterprise Servers & Storage
- Networking Equipment (Switches, Routers, Firewalls, etc.)
- Phones & VoIP Systems
- Laptops & Desktops (Enterprise-Grade)

12. How can I sell my IT equipment to you?

Simply visit our "Sell Your IT Equipment" page, fill out the form with details of your hardware, and we’ll provide a quote. We arrange free collection and process payment quickly.

13. How do you handle data security when buying used equipment?

We ensure secure data destruction by:
- Certified hard drive wiping & secure data erasure
- Physical destruction of sensitive storage devices (upon request)
- Compliance with GDPR & IT disposal regulations

IT Hardware Rental Services

14. Do you offer short-term IT rentals?

Yes! We provide flexible short-term rentals for networking and server hardware, ideal for:
- Temporary projects
- Events & trade shows

- Disaster recovery needs

15. What equipment is available for rent?

We rent out:
- Cisco & HP network switches
- Servers & storage units
- Enterprise networking gear

16. What are the rental terms?

Our rental terms vary based on equipment type and duration. Contact us for custom rental solutions.

IT Asset Disposal & Recycling

17. How does your IT asset disposal service work?

We provide secure, environmentally responsible disposal of old IT hardware, including:
- Data destruction (certified erasure or drive shredding)
- Recycling & resale options to reduce e-waste
- Collection service for bulk disposals

18. Is your disposal service environmentally friendly?

Yes! We prioritize eco-friendly recycling and reuse to minimize electronic waste. Any non-reusable equipment is responsibly recycled.

Other Questions

19. Can I open a credit account with Flux IT?

Yes! Business customers can apply for a credit account by filling out the application on our website.

20. Do you offer technical support or installation services?

While we don’t provide direct installation, we can offer guidance and support to help with your hardware setup.

This FAQ section gives customers a comprehensive look at Flux IT's services and products. Let me know if you'd like any adjustments or additional details!